Please check the spam folder of your mail, if our letter got there mark it as not spam so that you can receive our subsequent correspondence. You will receive two letters from us. The first letter is an automatic response from our site that your reservation has been accepted and is being processed. You will receive our second confirmation letter within 48 hours. We confirm most reservations immediately, and almost all within 48 hours. If we cannot confirm the reservation within 48 hours, we will contact you to explain the reasons.

After confirmation, you can check your reservation from “Booking Management”.

If you pay a deposit on your initial booking but we are still unable to confirm your booking, your deposit will be refunded.

If you still cannot find any letter from us in your mail, please contact us at here 

You do not need to do anything. Very often we duplicate the letters we send to you from different e-mail addresses to make sure that you will receive all our correspondence.

There are several options for getting your vehicle.

1.  At the counter at the airport or we will meet you with a sign with your name written on it.
2.  We will deliver the car to your address and hotel.
3.  You will collect the vehicle from our office parking lot.

In any case, the method of receiving the car will be described in your voucher.

To make changes to your reservation, visit section My reservation on our site.

There are several possible reasons for this

1. Due to COVID 19 and the inability to guarantee holidays, in some cases you may be able to make a reservation without having to pay an advance.
2. In some destinations, Sky Rent A Car works together with local partners. After you make a reservation, we send an inquiry about the availability of the corresponding car, after the supplier confirms the car, we will send you details for payment of an advance.

1. Sky Rent A Car and some of our local partners for the respective locations apply restrictions regarding minimum rental period, minimum or maximum age of the driver, duration for one-way rentals, unconfirmed money transfer from your credit card, etc. It is also possible that the car rental provider is unable to confirm any cars at the location for the period you have selected.

On our website you can find a link to rental conditions in the main menu and/or in the footer of the page.

Click the text that says Rental conditions and a new tab will open that provides this information in detail.

The terms of hire will also be sent to you with your voucher once the hire has been confirmed by the supplier.

You will also be able to download your voucher along with the terms of hire from the tab My reservation.

It depends on the product selected on our website. Currently, Sky Rent A Car has several types of payment:

1) Full prepayment: You will pay the full price of the rental car online. When you pick up the car, you will only need to leave a deposit and pay for additional equipment (GPS, child seats, additional driver, etc.) if they are selected at the office of the respective supplier.

2) Partial prepayment: At the time of booking, you will have to pay a portion of the total cost. At the desk of the relevant car rental provider, you will pay the balance and leave a deposit.

3) In some cases, it is possible to reserve a car without prepayment on the site. At the desk of the relevant car rental provider, you will pay the full rental amount and leave a deposit.

We list the price breakdown on your voucher so you always know the exact amount to be paid on collection.

You can add extras on the booking page after you have selected your rental car. It is important to remember that extras are subject to availability at the time of collection. In most cases they will be available, but sometimes they may not be. You can also choose to add extras if they are available when you pick up the car.

For our customers, the most popular extras are GPS, baby seats, child seats and booster seats.

If you don’t see any extras available, contact our customer support team.

If your flight is delayed, it is your responsibility to contact the car rental company and inform them of the delay. You will find their contact information on your booking voucher. If you are unable to contact the car supplier, you can contact our customer support team and we will do our best to inform them. Please note that if you do not arrive on time or notify the car rental company of the delay, your reservation will be automatically canceled and considered a no-show.

Please check at Rental conditions, to see what the grace period is for your rental. (The grace period is extra time given to you in case of delay.)

If your flight has been cancelled, the first thing you should do is contact our customer support team. Inform us of the cancellation before the original pick up time and we will do our best to inform the car supplier of your situation. We will also ask them to hold the car for you to pick up the next day. Note that you will still have to pay for the first day as the car has been reserved for you.

We can also try to find a different car for you. In this case, the new price will usually be higher than the original price, since the car will be needed within a short period of time. But we will give you a new voucher without charging another prepayment.

In the event of a flight delay or cancellation, we advise you to contact your airline to check the compensation procedure in the country you are traveling to.

Please note that flight delays and cancellations are beyond our control and Sky Rent A Car is not responsible for any problems or additional costs incurred due to the airlines.

Different car suppliers have different fuel policies and customers are usually offered several options. The fuel policy will always be displayed below the photo of each offer. Some of them are as follows:

Full to full: In this case, the fuel tank will be full when you pick up the car and the company will expect you to leave the car with a full tank.

Same as Same: In this case, the fuel tank will be supplied with a certain amount when you pick up the car and you will be expected to return the car with the same amount of fuel.

Full to Empty (also known as advance purchase): With this option, you’ll have to pay for a full tank of fuel before you pick up the car. If you return the car with unused fuel in the tank, you may or may not be compensated for this – this varies by car supplier.

Pre-purchase with partial refund: In this case, you pay for a full tank and have the right to return the vehicle with any amount of fuel in the tank, from empty to full. If you choose this option, you will have to pay a service charge, but you will be compensated for the unused fuel in the tank when you return the car.

In some countries, companies are not allowed to charge additional fees for missing fuel, while in others it is allowed. It is always best to check the rental conditions before renting a car. You will find them when you search for a rental car on our website. Just click on the Rental Terms and Conditions to see more information about the vehicle’s fuel policy.

If your rental car breaks down, you should contact the breakdown assistance service of the supplier company. Contact information should be listed in your rental agreement. You should also contact the rental car provider to find out how your car will be replaced.

If there has been an accident and someone needs medical attention, the first thing you should do is contact emergency services. Then contact the police and then contact your car rental supplier.

If you require a rental extension before you collect the vehicle, you can contact our customer support team and, if possible, we will arrange to extend your booking.

If you want to extend your booking after you have collected the car, you will need to contact the car rental provider and follow their procedures. Sky Rent A Car cannot extend a reservation that has already started. We can only create another booking for you, but this means you will need to return to the rental car supplier to renew the rental agreement or get a new one.

If you have full cover with us and have extended your rental with the provider, we strongly recommend that you contact us and extend your cover so that you are fully protected for the remainder of the rental period.

If you contact our customer support team in advance, we may be able to modify your booking so that you can collect the rental car earlier than originally arranged. If you do not contact us and instead go directly to the car rental supplier, you may find that the car is not yet available, that the rental office is closed, or that they are busy with another customer who is scheduled to arrive before you. For these reasons, you may need to wait until your original pick-up time.

No, usually car rental companies will not refund you for returning the car early. Contact the car supplier directly to find out more.

If your rental car breaks down, you should contact the rental company’s breakdown assistance service. Contact information should be listed in your rental agreement. You should also contact the rental car supplier to find out how the car will be replaced.

If there has been an accident and someone needs medical attention, the first thing you should do is contact emergency services. Then contact the police and then contact your rental car supplier.

Most rental companies charge a credit card or cash deposit to the primary driver for the rental period.

Normally, the amount is just blocked from your account and held only for security reasons. If there is no damage to the vehicle, it must be released within 20 working days of being dropped off.

Please note that if the deposit was blocked in your account only, the release of funds will not show as a new transaction, but the amount will no longer be frozen in your account.

If you returned the rental car less than 20 days ago, please wait a few more days for the deposit to be released. If you do not receive your deposit back within 20 working days, please contact your bank or email us.

No, usually car rental companies will not refund you for returning the car early. Contact the car supplier directly to find out more.

If you’ve been charged for something that isn’t listed on your voucher and you don’t understand why you’ve been charged, you can contact our customer support team. We will ask you to provide the invoice issued by the car rental company for these charges, as well as other relevant documents. We will analyze all the information and assess the situation point by point. If a mistake has been made by the car rental provider, we advise you to contact the company directly from which you took the car. If no mistake was made, we’ll help you find out the exact reason for the charge.

It is important that you familiarize yourself with the rental conditions before you travel. When you search for rentals on our website, you will find a link to these Rental conditions. If you decide to purchase an additional service from the rental provider when you pick up the car, make sure you understand how much that service will cost and whether there are potential non-compliance fees.

A valid driver’s license is always required and in some locations an international driver’s license may be required. Once you have searched for a car in your desired location and with your dates, you can check The rental conditions supplier for more information. When using an international driver’s license, you must also carry your local driver’s license. A hard copy or mobile scan of the license will not be accepted.

If you have purchased Full Coverage and need to make a claim, simply email info@skyrentacar.eu within 28 days of returning the vehicle and attach the following documents:

The rental agreement you signed when you picked up the car (ask for a copy from the rental company if you don’t have one)
The rental company’s assessment of the condition of the car when you picked it up and when you returned it.
An invoice from the rental company charging you for damages or other covered charges.
Statement or receipt showing payment of fees.
Your PayPal or bank account information (including bank name and address, account number / IBAN, SWIFT code and any other information required for an international bank transfer)
A detailed description of the incident (include photographic and video evidence if you have it)
Police report (if applicable)