FAQ

Frequently Asked Questions

Driver Requirements

1 . What are the driving licence requirements?

You will need to take your driving licence with you to pick up your hire car.

Hire car companies expect drivers to have held their full licence for at least two years. Provisional licences aren’t accepted.

When you hire a car abroad in some countries you will need an International Driving Permit, as well as your own driving licence. The Rental Voucher we will send you once you book will let you know if you need one for your trip.

If you have a UK driving licence and you’re hiring in the UK, you may be asked for a code at the car hire counter.

2. What does an additional driver need?

If you want to add someone as an additional driver, they’ll need to be with you when you go to pick up your car. They’ll need to show their driving licence, which they must have held for at least two years.

If you can’t take them with you when you pick the car up, you can take them back to the counter and add them later on. The car hire company will charge you for the additional driver for the whole time that you have the car.

The rules about the main driver also apply to any additional drivers. So, if your additional driver is under 21 or over 65, please check your car’s terms and conditions.

3. What type of driving licence do I need?

You’ll need a full driving licence, not a provisional (learner’s) licence.

Most car hire companies need you to have held your full licence for at least two years.

4. Where can I find my car's terms and conditions?

You can see the terms and conditions of every car HERE

The terms and conditions cover all the important facts about your rental, including: what’s included in the price, what isn’t included, what you need to pick up the car, what deposit you’ll need to leave at the counter, what cover your car has, what excess you are liable for, the fuel policy, and what extra services and equipment you can buy or hire when you pick up the car.

5. What are the age requirements for hiring a car?

Each car hire company has its own age requirements, but most will rent to people between 21 and 70.

If you’re 21-25, you are likely to have to pay a young driver fee.

If you’re 65 or older, you may have to pay a senior driver fee.

Mileage, fuel and cross border

1 . Can I cross the border in my car?

In most cases, it is possible to go with him to another country. Restrictions are possible.

2. What happens if I get a fine or a ticket during my booking?

You are responsible for any fines or tickets you get while you are renting the car, just as you would be in your own car. When you drop your car off, please let the car hire company know about any tickets or fines you’ve incurred.

Because driving and parking fines can take a while to come through, you may not be charged for some fines until after you have dropped off your car. The car hire company will let you know if you’ve incurred any fines you did not know about. They’ll manage the fines and charge your credit card. They may also charge you an administration fee.

3. Can I drop my car off at a different location?

Yes. You can book to pick your car up in one place and drop it off in another. You’ll pay a ‘one-way fee’for this.

Once you’ve booked a car, you can change your pick-up or drop-off location by amending your booking. You’ll be charged a one-way fee – and the price of the rental will probably change too.

Once you’ve picked your car up, please contact the car hire company directly if you want to drop it off somewhere else. You will find a phone number on the rental agreement you signed when you picked the car up.

4. Do I have to pay for toll roads?

Yes. If you use any toll roads in your rental car, you are responsible for the cost, just as you would be when driving your own car.

5. Do I have to pay a one-way fee - and if so, how much is it?

Yes. You will pay a one-way fee if you pick your car up in one place and drop it off in another.

We show this fee under each car’s price.

Insurance, Cover & Protection

1 . How much is the excess on my rental car?

You can see how much the excess is on the cover for every car in its terms & conditions.

2. How do I remove Full Protection from my booking?

You can remove Full Protection at any time before your booking starts.

Go to ‘Manage booking’, choose ‘Amend’, and then you can remove Full Protection.

Once your trip starts, unfortunately you cannot remove or get any money back for Full Protection.

3. What happens if the car gets damaged?

Please tell the car hire company straight away if your rental car gets damaged.

When you drop your car off, the car hire company will check it, and charge you for any damage. They’ll do this by keeping some or all of your deposit – and if necessary, charging your credit card.

You can find the details of the excess amount (the maximum you can be charged for some types of damage) in your car’s terms and conditions.

If you have Full Protection, you can claim for the covered damage to your rental car.

4. Will I have to leave a deposit when I pick my car up?

Yes. At pick-up, the counter staff will need you to leave a deposit in case the car is damaged or stolen during your rental. The deposit amount will be temporarily blocked on / taken from the main driver’s credit / debit card and held for the duration of the rental.

As long as you bring the car back undamaged at the end of the rental, the money will be unblocked / returned within seven working days.

If your main driver’s card does not have enough available funds for the deposit, you may not be allowed to take the car – or the counter staff may insist you buy additional cover from them.

This is standard practice with all car hire companies.

5. What additional cover can I buy from the counter staff?

Different car hire companies can sell different kinds of additional cover, but the most common isSuper Collision Damage Waiver (SCDW). Depending on the company, an SCDW policy can:

  • Cover parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy (windows and tyres, for example)
  • Reduce the excess – reducing the maximum you would have to pay if you damaged something covered by the car’s protection
  • Set the excess to zero, so you wouldn’t have to leave a deposit at pick-up – or pay anything for damage to something covered by the car’s protection.

Optional Extras

1 . Can I upgrade my car?

Yes. You can upgrade your car before you start your trip. Go to ‘Manage booking’ at the top of the screen and choose a different type of car. Changing the car will change the price.

Sometimes, the counter staff will offer you an upgrade when you go to pick up your car. If you decide to upgrade at the counter, you will pay the car hire company directly.

2. Will I have to pay for anything when I collect my car?

Yes. When you pick up your car, you’ll leave a deposit for it.

You’ll also pay for any extras you want, such as a GPS or child seat, and for any additional drivers you’d like to add.

There may be other charges, depending on where you’re hiring, the age of the driver(s), and what your trip involves. A few examples:

Government taxes, location charges, one-way fees, fuel charges, credit card charges, winterisation fees, young driver fees, senior driver fees, out of hours fees, roadside assistance fees, mileage fees and cross-border fees.

You can read through your car’s terms and conditions for more details.

3. How do I add a GPS (sat nav)?

You can ask for a GPS (sat nav) when you’re booking your car – we’ll show you all the extras you can add, including GPSs.

If you’ve already booked your car, you can add a request for a GPS by tapping ‘Manage booking’ at the top of the screen, then ‘Amend’.

Unfortunately, we can only request GPSs and other extras from the car hire company: we can’t guarantee them.

4. How do I add a child car seat?

You can ask for a child seat when you’re booking your car – we’ll show you all the extras you can add, including child seats.

If you’ve made a booking already, you can add a request for a child seat by tapping ‘Manage booking’at the top of the screen, then ‘Amend’.

Unfortunately, we can only request child seats from the car hire company:

5. How do I add a baby seat?

You can ask for a baby seat when you’re booking your car – we’ll show you all the extras you can add, including baby seats.

If you’ve made a booking already, you can add a request for a baby seat by tapping ‘Manage booking’at the top of the screen, then ‘Amend’.

Unfortunately, we can only request baby seats from the car hire company:

Payment, Fees & Confirmation

1 . Will I have to pay for anything when I collect my car?

Yes. When you pick up your car, you’ll leave a deposit for it.

You’ll also pay for any extras you want, such as a GPS or child seat, and for any additional drivers you’d like to add.

There may be other charges, depending on where you’re hiring, the age of the driver(s), and what your trip involves. A few examples:

Government taxes, location charges, one-way fees, fuel charges, credit card charges, winterisation fees, young driver fees, senior driver fees, out of hours fees, roadside assistance fees, mileage fees and cross-border fees.

You can read through your car’s terms and conditions for more details.

2. Why was my payment declined?

It might be because we had a problem communicating with your card provider, or because there is an issue with your card, or because you made a mistake when you were entering the details.

You could try again using a different card, or contact your card provider to check everything is working.

To make things easy, you can pay for your car with any card on our site. You don’t have to pay for your booking with the credit card you bring with you when you pick up the car.

3. What currency do I use to pay for the car?

The currency you pay in depends on where you are when you make your booking.

So if you’re in the US, for example, you’ll pay in US Dollars; if you’re in Europe, you’ll pay in Euros.

4. Where can I find my voucher?

Once your booking has been confirmed, you can find and print your voucher in ‘Manage booking’.

5. I've booked with a deposit - when do I pay the rest of the money?

Upon receipt of the car

6. What should I do if I have not received a booking confirmation?

Please check the spam folder of your e-mail, if you find our letter there, mark it as non-spam so that you can receive our subsequent correspondence. You will receive two letters from us. The first letter is an automatic response from our site that, your reservation has been accepted and is being processed. You will receive our second confirmation letter within 48 hours. Most reservations are confirmed immediately, and almost all – within 48 hours. If we are unable to confirm the booking within 48 hours, we will contact you to explain the reasons.

After confirmation, you can check your reservation from “Reservation Management”.

If you pay a deposit at the time of the initial booking, but we are still unable to confirm your booking, the amount of your advance will be refunded.

If you still can’t find any of our emails in your mail, please contact us here

7. What should I do if I have received two confirmations for my reservation?

You do not need to do anything. Very often we duplicate the letters we send you from different e-mail addresses to make sure that you receive all our correspondence.

Changing Booking

1 . How do I update my email address?

If you have a booking, just tap ‘Manage booking’ at the top of the screen, then ‘Amend’, then change your email address on that booking.

2. Can I upgrade my car?

Yes. You can upgrade your car before you start your trip. Go to ‘Manage booking’ at the top of the screen and choose a different type of car. Changing the car will change the price.

Sometimes, the counter staff will offer you an upgrade when you go to pick up your car. If you decide to upgrade at the counter, you will pay the car hire company directly.

3. Can I extend my booking?

If you haven’t started your trip yet, you can change your dates. Any changes you make to your booking will probably change the price.

Once you’ve picked your car up, please contact the car hire company directly if you want to extend your booking.

If you drop the car off later than arranged, the car hire company will charge you a late fee.

4. Can I drop the car off later than my drop off time?

If you haven’t started your trip yet, you can change your drop-off time by amending your booking. Any changes you make to your booking will probably change the price.

Once you’ve picked your car up, please contact the car hire company directly if you want to change your drop-off time.

If you drop the car off later than arranged, the car hire company will charge you a late fee.

5. Can I collect the car early?

You can usually pick up your car up to half an hour early. However, it might not be ready.

If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any changes you make to your booking will probably change the price.

6. What is my booking reference?

Your booking reference number is a unique  number we use to identify your booking. You’ll find it on the email we send you to confirm your booking, and on your rental voucher.

If you need to contact us, it’ll help us find your details quickly if you have your booking number to hand.

Picking-up & Dropping-off

1 . How much is the excess on my rental car?

You can see how much the excess is on the cover for every car in its terms & conditions.

2. Can I check in online?

No. You’ll need to sign the rental agreement and collect your keys at the counter.

3. Can I collect the car early?

You can usually pick up your car up to half an hour early. However, it might not be ready.

If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any changes you make to your booking will probably change the price.

.

4. What happens if my flight is delayed or cancelled?

If you added your flight details to your booking, the hire car company will be able to track your flight and may hold the car for you for up to an hour.

If your flight is delayed and you did not add your flight details to your booking, please ring us using the phone number on your Rental Voucher as soon as possible.

Flight delays and cancellations are out of our control, so unfortunately Sky Rent A Car cannot take any responsibility for any problems or costs caused by them.

5. What if I want to pick up or drop off my rental car outside working hours?

We’ll ask you when you’d like to pick up and drop off your rental car when you search for a car. Then we’ll show you the cars that are available at the times you need. If there aren’t any, we’ll suggest options that most closely match what you’d like.

If your plans change after you book, you can change your pick-up and drop-off times at Manage booking and we’ll show you what’s available at your new times.

Some car hire companies offer an out-of-hours service in some locations, but will charge extra for it. Other car hire companies and locations aren’t able to offer an out-of-hours service.

If there’s any issue with the out-of-hours service on your booking, we’ll contact you.

After Your Rental

1 . Why have I been charged by the car hire company?

There are a few reasons why the car hire company might charge you direct.

When you pick up the car, you will pay the car hire company for additional drivers and extra equipment.

After your hire, the car hire company may charge you for refuelling, parking tickets, fines or damage to the vehicle.

They should list any charges on the paperwork they give you (although some fines and parking tickets might arrive later).

If you don’t understand the paperwork you’ve been given, or you’re not sure why you’ve been charged, please get in touch and we can take a look.

2. Can I get a refund if I returned my car early?

Unfortunately we can’t refund you for any part of your hire that you don’t use.

This is because we will have committed to the whole booking on your behalf, and the car hire company will have been expecting the car to be used for the whole period. They will have planned their cars and parking needs around the original booking.

3. What if I have queries after my rental is finished?

Please choose the Post-rental section below, enter your booking details, fill in the form and we’ll take a look.

4. How do I return the car?

Your voucher will show the car hire company’s address and tell you how to drop your car off at the end of the trip. If you’d like more details, we recommend asking the counter staff when you pick your car up.

Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.

We recommend keeping any paperwork you are given.

If you still haven't found the answer to your question, click here

Contact us today If you cannot find the answer to your question in one of the sections above, please contact us via the contact form

Security Code:
security code

Please enter the security code:

Send

Renting a car from Sky Rent is very easy

Select It!

Choose the perfect car for you from over 3600 rentals all over the world!

Book It!

Book your car rental online quickly and easily. Select all the options you need and start planning your vacation!

Collect It!

Pick up the car at the airport or at your address. Fast and uncomplicated!

Have a nice trip!

Our car will take you anywhere. Enjoy your trip and have a safe drive!

Copyright © 2020-2021. Powered by Sky Rent A Car. All rights reserved .